Hello. It has been a while but I am back to my blogging again. I’ll blog a few times per week and the majority of my blogs will be strictly about CasetrackerLaw. Occasionally I’ll blog about something going on in the office or maybe what’s going on in the world around us.
Change is in the air….political changes are happening, weather changes are occurring and CasetrackerLaw has changed as well…
Change does happen, good or bad, and when it does, it’s not the end of the world. Not everyone likes change but when positive things start to happen, then change is good. You may have noticed that Sandeep, our engineer/programmer is no longer with us. He needed change and has decided to go back to school.
In his place we are lucky to have Debbie Lundberg join our IT team. Debbie is a Microsoft certified professional. She comes to us with more than 15 years of accounting and programming experience. Debbie is originally from Boston, MA and has resided in South Florida since 1996.
We have also developed a new support system for our clients. When you have a question or an IT issue, please email in detail the issue or question. I will respond ASAP with a phone call or an email, depending on what the issue is. If the issue is a system modification (change made), it will be added to our IT queue and will be dealt with as it comes up in the time line. A phone discussion may be scheduled ….If you just have a question, I will email the response or give you a call.
If you have questions or concerns, please feel free to contact our office.
Thursday, November 4, 2010
Monday, August 2, 2010
Client Access 24/7
A client calls your office and requires an update on a claim they’ve submitted to your office and this particular client is hard to please. So you give them an update regarding the claim they’ve placed with you and they are satisfied for the moment. What if your client lives in a different time zone and you’ve left the office for the day when they call?
CasetrackerLaw software gives its users the ability to give their clients access with a username and a password which allows clients to access their claims 24/7. Your client can login and view all of their claims, check the status, check payments, check when they will receive their money, ask a question and much more. Updates are sent via the CasetrackerLaw system to the client and the client will receive the update via his email and the CasetrackerLaw system.
Call our office or visit our website to learn more. www.casetrackerlaw.com / 800-270-1197
CasetrackerLaw software gives its users the ability to give their clients access with a username and a password which allows clients to access their claims 24/7. Your client can login and view all of their claims, check the status, check payments, check when they will receive their money, ask a question and much more. Updates are sent via the CasetrackerLaw system to the client and the client will receive the update via his email and the CasetrackerLaw system.
Call our office or visit our website to learn more. www.casetrackerlaw.com / 800-270-1197
Monday, July 26, 2010
CasetrackerLaw is Blogging Again
There have been many major changes made in the past couple of months here at CasetrackerLaw.
In our last update, CasetrackerLaw was in the process of moving and upgrading our "servers". The move is complete and things are going well. Everyone has been extremely helpful in their patience and understanding. We are excited about the changes made and know that we have made a positive move in the right direction.
Our clients are important to us. They depend on CasetrackeLaw to be there every day without fail. The reliability and security of our software is vital to our clients and our reputation as an up and coming cutting edge collection Software Company.
When our clients login for the first time in the morning and throughout the day, they want to know that they will be able to go to work from where ever they are and that their staff is able to login and begin work immediately. As the chief likes to say, “Time is money, don’t waste a second when you can be dialing a phone or creating some fantastic new feature to make CasetrackerLaw even greater”.
Our new servers are hosted with www.netandhost.com. If you have any questions or concerns, please feel free to call our office. If you haven’t visited our website lately, take a moment and check it out.
www.casetrackerlaw.com / 800-270-1197 / 954-755-1763
In our last update, CasetrackerLaw was in the process of moving and upgrading our "servers". The move is complete and things are going well. Everyone has been extremely helpful in their patience and understanding. We are excited about the changes made and know that we have made a positive move in the right direction.
Our clients are important to us. They depend on CasetrackeLaw to be there every day without fail. The reliability and security of our software is vital to our clients and our reputation as an up and coming cutting edge collection Software Company.
When our clients login for the first time in the morning and throughout the day, they want to know that they will be able to go to work from where ever they are and that their staff is able to login and begin work immediately. As the chief likes to say, “Time is money, don’t waste a second when you can be dialing a phone or creating some fantastic new feature to make CasetrackerLaw even greater”.
Our new servers are hosted with www.netandhost.com. If you have any questions or concerns, please feel free to call our office. If you haven’t visited our website lately, take a moment and check it out.
www.casetrackerlaw.com / 800-270-1197 / 954-755-1763
Monday, June 21, 2010
First Day of Summer / New Blog Schedule
Hello…It’s the first day of summer and it’s HOT in South Florida. Our summer blog schedule will be reduced.
A few weeks ago, our demo site which is hosted separately from our main database was under attack by a Trojan horse or Malware; a computer virus that infects computers that visit the site. As soon as we were made aware of the problem, within a few hours our engineers were taking necessary step to correct the problem. The site was closed down and anyone that tried to visit would get a warning page. We want to assure you that this attack did not affect anyone’s CasetrackerLaw system and your data is safe and secure. In fact, not only has CasetrackerLaw corrected the problem, we have implemented new security measures of encrypting and backing up your data. For more information, contact our office.
Mr. Pedersen of CFSC, LLC/The Check Cashing Store located in Engle Wood, NJ will be in town visiting and working closely with our engineering staff. He will be here for 3 days, June 21 through June 23 and plans to work while here however; there are so many places to visit and things to do that he may not get anything done at all. There is South Beach with an assortment of shops and restaurants, the newly renovated Ft. Lauderdale Beach on scenic A1A or drive North to West Palm Beach where you will find beautiful beaches, the Kravis Center for nighttime entertainment or during the day a visit to Mounts Botanical Gardens or go scuba diving off the coast.
Visit our new CasetrackerLaw Demo site and let us know what you think of our new “face”.
www.casetrackerlaw.com / 800-270-1197
A few weeks ago, our demo site which is hosted separately from our main database was under attack by a Trojan horse or Malware; a computer virus that infects computers that visit the site. As soon as we were made aware of the problem, within a few hours our engineers were taking necessary step to correct the problem. The site was closed down and anyone that tried to visit would get a warning page. We want to assure you that this attack did not affect anyone’s CasetrackerLaw system and your data is safe and secure. In fact, not only has CasetrackerLaw corrected the problem, we have implemented new security measures of encrypting and backing up your data. For more information, contact our office.
Mr. Pedersen of CFSC, LLC/The Check Cashing Store located in Engle Wood, NJ will be in town visiting and working closely with our engineering staff. He will be here for 3 days, June 21 through June 23 and plans to work while here however; there are so many places to visit and things to do that he may not get anything done at all. There is South Beach with an assortment of shops and restaurants, the newly renovated Ft. Lauderdale Beach on scenic A1A or drive North to West Palm Beach where you will find beautiful beaches, the Kravis Center for nighttime entertainment or during the day a visit to Mounts Botanical Gardens or go scuba diving off the coast.
Visit our new CasetrackerLaw Demo site and let us know what you think of our new “face”.
www.casetrackerlaw.com / 800-270-1197
Friday, May 28, 2010
Memorial Day
Thanksgiving is the day when we give thanks for the things we have and Memorial Day is the day when we give thanks to those who sacrificed their lives so we can have the things that we have.
CasetrackerLaw and its staff would like to personally thank the men and women and their families for the personal sacrifices they make every day for America and the American people.
The staff at CasetrackerLaw will be enjoying a long 3 day weekend and will be back in the office on Tuesday, June 1st. We hope you all have a safe and healthy weekend.
CasetrackerLaw and its staff would like to personally thank the men and women and their families for the personal sacrifices they make every day for America and the American people.
The staff at CasetrackerLaw will be enjoying a long 3 day weekend and will be back in the office on Tuesday, June 1st. We hope you all have a safe and healthy weekend.
Thursday, May 27, 2010
Blue Claim Tabs - Promised Payments
CasetrackerLaw is a completely web based collection software that gives administration the ability to give their staff access to a multitude of “blue claim tabs” that perform different procedures. There are almost 40 different actions that can be performed by the collector. One of them is “promised pmt”.
In order to schedule regular and irregular payment plans and promised payments within the collection tool, the collector will select the blue tab “promised pmt”. Select the payment plan option you want, fill in the fields and submit. The scheduled payments will be listed on this page and if pre-selected when scheduling the plan, in the collectors “reminders” list as well. When the scheduled payment date comes due, the payment reminder will show up on the collector’s reminders list.
Also, there is a red “access tab”; “debtor promised reminder” located under the dashboard that if selected will display all the claims that have a payment plan scheduled. A collector can work from this page so that any claim that has a promised payment, current or past due, can be called immediately and the claim can be updated.
For more information on any of the great time-saving features within the CasetrackerLaw system, visit our website or give us a call and book a quick online demo.
www.casetrackerlaw.com / 800-270-1197
In order to schedule regular and irregular payment plans and promised payments within the collection tool, the collector will select the blue tab “promised pmt”. Select the payment plan option you want, fill in the fields and submit. The scheduled payments will be listed on this page and if pre-selected when scheduling the plan, in the collectors “reminders” list as well. When the scheduled payment date comes due, the payment reminder will show up on the collector’s reminders list.
Also, there is a red “access tab”; “debtor promised reminder” located under the dashboard that if selected will display all the claims that have a payment plan scheduled. A collector can work from this page so that any claim that has a promised payment, current or past due, can be called immediately and the claim can be updated.
For more information on any of the great time-saving features within the CasetrackerLaw system, visit our website or give us a call and book a quick online demo.
www.casetrackerlaw.com / 800-270-1197
Wednesday, May 26, 2010
Uploading Claims & Leads
Do you manually add claims or sales leads onto a spreadsheet or into a database of some kind? If so, then you know how time consuming it is and you know that time is money.
The CasetrackerLaw system gives users the ability to upload batches of claims or sales leads right into the system from a CSV spreadsheet. It’s simple and fast.
Uploading claims: Go to “Interfaces” located in the red “access tabs”. A small box will appear with 3 interface options, select the last one, “CSV Interface”. Another box will appear where you will browse your computer for the “clean” spreadsheet, name the file, select the creditor and upload. Next you will “map” the fields from drop-down menus and when done, click upload and the claims will be added to the database of claims for the creditor selected.
Uploading leads: Go to the “sales” department. This tab could be found either in the red “access tabs” or the “Features” drop-down menu on the left side of every page. It will depend on where admin placed it when they set up their system. In the administration sales section you will see across the top you will see a list of red options. Select “Leads”, here you will upload your leads from a clean CSV spreadsheet stored in your computer. Select the sales ID, give it a category name and upload. The last step in uploading leads is “mapping” the fields with the contact information from the spreadsheet. Click upload and the new leads can be found in “manage sales” and assigned to the sales ID given when setting up the procedure.
Hint: Once you've created your spreadsheet, do not edit it: subject to cause problems.
For more information on this cool feature, give us a call and schedule a personal online demo.
www.casetrackerlaw.com / 800-270-1197
The CasetrackerLaw system gives users the ability to upload batches of claims or sales leads right into the system from a CSV spreadsheet. It’s simple and fast.
Uploading claims: Go to “Interfaces” located in the red “access tabs”. A small box will appear with 3 interface options, select the last one, “CSV Interface”. Another box will appear where you will browse your computer for the “clean” spreadsheet, name the file, select the creditor and upload. Next you will “map” the fields from drop-down menus and when done, click upload and the claims will be added to the database of claims for the creditor selected.
Uploading leads: Go to the “sales” department. This tab could be found either in the red “access tabs” or the “Features” drop-down menu on the left side of every page. It will depend on where admin placed it when they set up their system. In the administration sales section you will see across the top you will see a list of red options. Select “Leads”, here you will upload your leads from a clean CSV spreadsheet stored in your computer. Select the sales ID, give it a category name and upload. The last step in uploading leads is “mapping” the fields with the contact information from the spreadsheet. Click upload and the new leads can be found in “manage sales” and assigned to the sales ID given when setting up the procedure.
Hint: Once you've created your spreadsheet, do not edit it: subject to cause problems.
For more information on this cool feature, give us a call and schedule a personal online demo.
www.casetrackerlaw.com / 800-270-1197
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