Here’s a little Thanksgiving history:
1863 is when the traditional feast of Thanksgiving started. President Abraham Lincoln proclaimed, during the Civil War that a national “Thanksgiving and Praise to our beneficent Father who dwelleth in the Heavens”, to be celebrated on the 4th Thursday in November.
The “First Thanksgiving” was celebrated in 1621 by the Pilgrims after their first harvest in the new world. It lasted for 3 days and was attended by 90 Native Americans and 53 Pilgrims. Thanksgiving services were routine in what was to become the Commonwealth of Virginia as early as 1607, with the first permanent settlement of Jamestown, Virginia holding a Thanksgiving in 1610.
My point is; that Thanksgiving is not just a tradition; it’s a day when families get together and share stories, laughter and love. There must be something to it; we’ve been observing the tradition since the 1600’s.
Happy Thanksgiving from the staff at Casetrackerlaw.com
Friday, November 22, 2013
Friday, September 20, 2013
Casetrackerlaw's Innovation At Work ~ New Collection Rate
When your client submits claims electronically, the system automatically calculates the collection rate that has been given. Casetrackerlaw has a new feature...
This feature gives the user the ability to change the collection rate so that future payments are calculated with the new rate. This rate can be changed at any time; and you can add multiple dates into the future. For example: 30 days at 25% rate, 60 days at a 35% rate, 120 days at a 60% rate; all of this happens automatically. All you have to do is schedule the times.
We are custom designers of software.
We design things you don’t know you need yet.
If you have an idea call us at 800-270-1197
This feature gives the user the ability to change the collection rate so that future payments are calculated with the new rate. This rate can be changed at any time; and you can add multiple dates into the future. For example: 30 days at 25% rate, 60 days at a 35% rate, 120 days at a 60% rate; all of this happens automatically. All you have to do is schedule the times.
We are custom designers of software.
We design things you don’t know you need yet.
If you have an idea call us at 800-270-1197
Thursday, June 27, 2013
CasetrackerLaw & Technical Support
When you hear the word “technical support”, how does that make you feel? Does it give you chills just thinking about having to deal with a technical support person or have you been one of the lucky ones and been able to get help within an exceptional amount of time?
Recently CasetrackerLaw has had to interface with another client’s software company and their support team. The project at hand required quite a bit of communication back and forth between Casetrackerlaw and the software team. They wanted to communicate via email however some inquiries required a phone conversation. Our emailed inquiries and phone calls, which were sent in the a.m., generally were not responded to until the following day. The reply, again generally came in the form of an email. A lot of times the response email generated another question.
A project that should have taken a few weeks, took over 2 months and is still in progress.
Lastest update: In the process of again waiting for an answer; until then we are at a standstill.
Casetrackerlaw prides itself on customer service. Our staff responds to emails and phone calls within a few hours, not days. We do our best to keep our clients informed and updated while working on a project.
Contact us: 954-755-1763 / 800-270-1197
Recently CasetrackerLaw has had to interface with another client’s software company and their support team. The project at hand required quite a bit of communication back and forth between Casetrackerlaw and the software team. They wanted to communicate via email however some inquiries required a phone conversation. Our emailed inquiries and phone calls, which were sent in the a.m., generally were not responded to until the following day. The reply, again generally came in the form of an email. A lot of times the response email generated another question.
A project that should have taken a few weeks, took over 2 months and is still in progress.
Lastest update: In the process of again waiting for an answer; until then we are at a standstill.
Casetrackerlaw prides itself on customer service. Our staff responds to emails and phone calls within a few hours, not days. We do our best to keep our clients informed and updated while working on a project.
Contact us: 954-755-1763 / 800-270-1197
Tuesday, June 18, 2013
New Feature: Rolling Reminders
Casetrackerlaw is reminder driven. Reminders are scheduled by collectors and sales people. These reminders will be displayed on the dashboard in the system on the day they were set by the staff member. In order to keep the scheduled daily reminders for either the collector or the salespeople, to a limited number, Rolling Reminders was created.
Rolling Reminders are 2 seperate Tabs that were designed for administration to track claim reminders set by collectors and prospect reminders set by sales people. The grids give admininstration the ability to view and access the claims or sales prospects by clicking on a number and the claims or prospects will be displayed.
Rolling Reminders are 2 seperate Tabs that were designed for administration to track claim reminders set by collectors and prospect reminders set by sales people. The grids give admininstration the ability to view and access the claims or sales prospects by clicking on a number and the claims or prospects will be displayed.
Claim Rolling Reminders is located under Reports on the administration side of the system. Once selected, a grid is displayed that shows you the collectors past due reminders, today’s reminders and what is scheduled for each day the rest of the month, for each collector. Each number is "hot" or linked to the claim so that users can click the number, and are taken into the claim information. If a collector has no reminders set, that collector will not be displayed on the grid. The administrator can then make educated decisions regarding the way a collector is working the claims assigned to him/her.
Rolling Followups is located on the "Dashboard" on the administration side and on the sales side and was designed for administration to track the prospect followup calls set by salespeople. The grid here displays the followup calls a salesperson has scheduled, past due, today's and each day the rest of the month. If the sales person has no reminders scheduled, his name will not appear on the grid. Again, each number is "hot" or linked to the prospect information in order to be accessed.
If you have an interest in this new feature, please feel free to contact our office for details.
Rolling Followups is located on the "Dashboard" on the administration side and on the sales side and was designed for administration to track the prospect followup calls set by salespeople. The grid here displays the followup calls a salesperson has scheduled, past due, today's and each day the rest of the month. If the sales person has no reminders scheduled, his name will not appear on the grid. Again, each number is "hot" or linked to the prospect information in order to be accessed.
If you have an interest in this new feature, please feel free to contact our office for details.
Thursday, February 21, 2013
New Feature - Limit Access
Casetrackerlaw is completely web based which means, if you have a secure username and password, you can log in any time you want, from any browser or mobile devise.
CasetrackerLaw has created a switch that can be turned on or off, so the administrator has the ability to limit staff access hours.
Limit Access is located in Settings under Manage Staff. Click the grey tab, Limit Access, select the staff member you want to limit, select the day and the time frame you want them to have access and Update Staff.
Click, Click, Click…it’s that simple. Delete and change the limits at any time for any user.
If you are interested in adding this feature to your system, give me a call. 954-755-1763
CasetrackerLaw has created a switch that can be turned on or off, so the administrator has the ability to limit staff access hours.
Limit Access is located in Settings under Manage Staff. Click the grey tab, Limit Access, select the staff member you want to limit, select the day and the time frame you want them to have access and Update Staff.
Click, Click, Click…it’s that simple. Delete and change the limits at any time for any user.
If you are interested in adding this feature to your system, give me a call. 954-755-1763
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