When you hear the word “technical support”, how does that make you feel? Does it give you chills just thinking about having to deal with a technical support person or have you been one of the lucky ones and been able to get help within an exceptional amount of time?
Recently CasetrackerLaw has had to interface with another client’s software company and their support team. The project at hand required quite a bit of communication back and forth between Casetrackerlaw and the software team. They wanted to communicate via email however some inquiries required a phone conversation. Our emailed inquiries and phone calls, which were sent in the a.m., generally were not responded to until the following day. The reply, again generally came in the form of an email. A lot of times the response email generated another question.
A project that should have taken a few weeks, took over 2 months and is still in progress.
Lastest update: In the process of again waiting for an answer; until then we are at a standstill.
Casetrackerlaw prides itself on customer service. Our staff responds to emails and phone calls within a few hours, not days. We do our best to keep our clients informed and updated while working on a project.
Contact us: 954-755-1763 / 800-270-1197
Thursday, June 27, 2013
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